Terms

What I offer

One-to-one counselling for people aged 16 and over, either at the Cranberry Wellbeing Centre in Eastleigh or by secure video call. Sessions are 50 minutes long, unless another arrangement has been made.

Fees and payment

After the free first session, costs are £55 in person and £40 online.

Payment is prior to each session, by bank transfer.

There are no upfront packages and no minimum number of sessions to commit to.

Lower-cost spaces are sometimes available. If finance is the thing standing in the way of booking, please mention it in your message.

Cancellations

If you have a regular session, the time is held especially for you and can be difficult to offer to someone else. Cancellations with less than 24 hours’ notice, or missed sessions without contact, will be charged at the full session rate.

Confidentiality

What you share in sessions is treated as confidential.

There are a few exceptions where information may need to be shared, and where possible, this would be discussed with you first.

• If there is a serious concern that you or someone else is at risk of significant harm.
• If there is knowledge of serious criminal activity, such as terrorism or money laundering.
• If disclosure is required by law or a court order.

Supervision

To support the quality of my work, I may discuss aspects of my practice with a senior practitioner. In these professional conversations, details are kept general so that you cannot be identified.

Ending counselling

You can stop counselling at any time. It can be helpful to have one final session to bring things to a close in a way that feels complete, but this is entirely up to you.

If something doesn't feel right

You can raise anything with me, and I’d much rather you did. If, after that, you weren’t satisfied, the BACP has a formal professional conduct procedure you can use to make a complaint, with details at www.bacp.co.uk.